FAQ

Customer Support: We've Got You Covered
With nearly ten years of expertise in custom gifts, we bring deep industry knowledge to every project. Our team is dedicated to ensuring your experience remains effortless. Below, discover answers to frequently asked questions designed to support your journey.

We are an integrated one-stop supplier, blending factory capabilities with trading company strengths. With over ten years in OEM & ODM manufacturing, we directly oversee quality and cost—delivering efficient, reliable solutions for custom drinkware, gift sets, and electronics.

Yes—custom branding is central to what we do. Share your high-resolution artwork (AI, EPS, or PDF) and placement details. We take care of the rest, applying your branding with accuracy and premium quality.

We do. Our team offers complimentary artwork visuals to bring your ideas to life. A mock-up is typically ready within 30 minutes—helping you start your project smoothly and without delay.

We respond promptly. A full quotation will be sent within 8–12 hours of receiving your detailed request.

Our MOQs are flexible, designed to suit both new ventures and established brands. Standard MOQs range from 50 to 1000 units per model and color. Let’s talk—we’ll match your needs.

Yes, and we encourage it.
Standard Samples: Free for stocked items; you cover shipping.
Custom-Printed Samples: A prototyping fee of $30–100 applies, fully refunded once your bulk order is confirmed.

Production usually takes 7–25 days after deposit and final artwork approval. Timing varies by order size and complexity—we’ll confirm details with your order confirmation.

Yes. Select drinkware, gift sets, and electronics are available from stock. These can ship within 7 working days after full payment is received.

Quality is built into every step. We apply multi-stage inspections—from materials to final packaging—aligned with SGS and international standards. This ensures every delivery meets high levels of reliability and excellence.